Please make sure that TouchCopy has the correct permissions to run as expected, by running it as administrator.
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Once they are fully loaded back up, connect your device via USB cable, then launch TouchCopy - are you able to establish the connection now? Further connection troubleshooting Check Permissions and Pre-requisite Software (PC Only) Turn off your iPhone/iPod/iPad as well as your computer. The classic IT troubleshooting recommendation - but you'd be amazed how often this resolves lingering issues. If you have another device you can use with your USB cable, try to connect that with your computer to ensure that the cable and port hardware themselves are not faulty. If you are able, it may also be beneficial to check the USB cable and port. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected. If your device still doesn't appear in TouchCopy, please try disconnecting and then connecting your device with TouchCopy running. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device. If prompted, tap Trust on your device to trust your computer. While using TouchCopy, ensure that your connected device remains unlocked and showing the Home screen. If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode, go to your Home screen and then re-connect your device to the computer.
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Download TouchCopy Update for PC Download TouchCopy Update for Mac 2. You can check for updates in TouchCopy by going to Settings > Updates within the software or visit the link below. Running the latest version of the software ensures that you have all the fixes and improvements that we have released. We are always working on improving TouchCopy, whether it be introducing new features, making improvements or fixes. If you are using a standard click-wheel iPod, such an iPod classic, iPod mini or a first to fifth generation iPod nano, please visit our other support article here providing help with TouchCopy detecting your click-wheel iPod. This article provides recommended steps for TouchCopy to find your iPhone, iPad, iPod Touch or another iPod without a click wheel. If you are still unable to see your device in TouchCopy, follow the further troubleshooting steps in this guide.Disconnect and reconnect your device while TouchCopy is running.Tap "Trust" your computer on your device if you see a "Trust this Computer" alert.Make sure it remains unlocked while TouchCopy attempts to detect your device. Turn on your device, unlock it and go to Home screen.
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